Product Sourcing & Compliance — Service Levels & Sourcing Transparency

This document is a working template and must be reviewed by qualified UAE legal counsel before publication.

CornerMex sources products from selected suppliers and resells them directly to customers under the CornerMex brand.

CornerMex may purchase inventory from suppliers such as Intermex. Supplier names may be disclosed where commercially appropriate or legally required.

CornerMex is responsible for ensuring products listed on the website are represented accurately to customers, based on the information provided by suppliers and on CornerMex's own review.

Product availability depends on supplier stock, CornerMex inventory, import/registration status, logistics and compliance checks. Availability is not guaranteed until an order is confirmed.

CornerMex may remove products from sale where there are quality, safety, regulatory, import, labelling, shelf-life or recall concerns, and will act on supplier or authority notices in line with applicable UAE law.

Food products may require category-specific handling, storage, labelling, registration or import checks. Final food and import compliance processes will be reviewed by UAE counsel and the relevant competent authorities. CornerMex does not claim that all products are fully registered unless actual registration exists.

This section sets out the operational service levels CornerMex targets for customer complaints, payment refund timing and courier delivery, together with our supplier and Intermex disclosure. These are internal targets, not guarantees, and are subject to UAE legal review, courier contracts and payment provider confirmation.

Complaint SLA means the target timeline CornerMex follows to acknowledge, review, resolve and (where necessary) escalate customer complaints. Timelines are targets, not guarantees, and depend on the complexity of the case.

• Customers can submit complaints through support or complaint channels.
• Please include the order number, product name, description of the issue, photos or videos where relevant, delivery date and your preferred resolution.
• CornerMex may request additional information to investigate.
• CornerMex maintains internal complaint records.
• If a complaint cannot be resolved internally, CornerMex may provide information about escalation to the competent UAE consumer protection authority after legal review.

Support: support@cornermex.ae · Complaints: complaints@cornermex.ae · Legal: legal@cornermex.ae · Privacy: privacy@cornermex.ae · UAE phone: [INSERT UAE PHONE NUMBER] · Contact form: [INSERT CONTACT FORM URL].

Payment refund timing means the timeline for reviewing a refund request, approving or rejecting it, initiating the refund, and the expected payment-provider/bank settlement time. CornerMex separates internal approval time from bank/payment-provider settlement time.

• Refunds are normally made to the original payment method where technically possible.
• Refunds may take longer if the product requires inspection, the payment provider needs additional review, customer details are incomplete, or the case involves food safety, damage, misuse, missing items or a disputed transaction.
• CornerMex does not promise instant refunds.

Final payment-provider settlement timing is pending final provider confirmation and remains subject to UAE legal review.

Courier SLA means the estimated delivery timeline, delivery attempts, tracking process, failed delivery handling and return-to-origin process. Delivery timelines are estimates, not guarantees.

• Timelines depend on emirate, address, product availability, courier capacity, public holidays, weather, road conditions, regulatory requirements and force majeure events.
• Customers are responsible for providing accurate address details and responding to courier calls or messages.
• For failed delivery, incorrect address, damaged items in transit, delayed or lost shipments, return-to-origin or warehouse return handling, CornerMex will investigate with the courier and provide an appropriate update or remedy.

Final courier SLAs are subject to signed courier contracts and remain pending final provider confirmation.

CornerMex sources products from selected suppliers, including Intermex where applicable. CornerMex remains the seller of record for customer purchases.

Customers buy directly from CornerMex. Intermex is a supplier/source where applicable, not the customer-facing seller for MVP purchases. CornerMex handles customer support, complaints, refunds, returns and order issues.

Supplier names may be disclosed where commercially appropriate, legally required, or necessary for product safety, recall, compliance, warranty or regulatory reasons. CornerMex will not disclose confidential supplier commercial terms, margins, purchase prices or private contract details unless legally required.

• Public product information may include: product name; country of origin; ingredients; allergen information; net weight or volume; storage instructions; expiry or best-before date where applicable; batch or lot information where applicable; importer or distributor details where legally required; product warnings or safety information; halal or other certification information only where verified.
• Internal supplier records may include: supplier name; purchase invoices; product registration status; batch and lot details; food safety documents; certificates where applicable; recall contact process; shelf-life and storage requirements.

CornerMex will not claim that a product is certified, approved, halal, registered, organic, compliant or authorised unless CornerMex has supporting documentation.

If CornerMex enables third-party sellers in the future, seller sourcing and product responsibility will be governed by the Future Marketplace Seller Agreement and additional onboarding, KYC/KYB and compliance controls.

For any question about this document, please reach out using the channels below. CornerMex is a trading brand operated by RodMor TradeCo LLC, licensed by Sharjah Media City, UAE.

Complaints: we provide accessible channels to submit and follow up on complaints. Target initial response timeframe: [INSERT RESPONSE TIMEFRAME]. Escalation path after internal review: [INSERT UAE ESCALATION PROCESS AFTER LEGAL REVIEW].

• Legal contact: legal@cornermex.ae
• Privacy contact: privacy@cornermex.ae
• Support contact: support@cornermex.ae
• Complaints contact: complaints@cornermex.ae
• Company legal name: RodMor TradeCo LLC
• Trade license number: 2647014.01
• Licensing authority: Sharjah Media City
• Registered address: Sharjah Media City, Sharjah, UAE
• Website: https://cornermex.ae
• UAE contact number: [INSERT UAE PHONE NUMBER]
• Contact form: [INSERT CONTACT FORM URL]
• VAT registration: [INSERT VAT REGISTRATION STATUS IF APPLICABLE]
• TDRA / e-commerce approval: [INSERT IF APPLICABLE]
• Food registration (MOCCAE / Dubai Municipality): [INSERT IF APPLICABLE]
• Arabic legal version: pending translation and UAE counsel review